### Refund and Returns Policy  

At CoolerService, we strive to ensure complete satisfaction with every purchase. If you’re not entirely happy with your order, we’re here to help. Please review our Refund and Returns Policy below for detailed information.  

 

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#### Eligibility for Returns  

To be eligible for a return:  

– Items must be unused, in their original condition, and in the original packaging.  

– Returns must be requested within 30 days of the delivery date.  

– Proof of purchase (order number or receipt) is required.  

 

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#### Non-Returnable Items  

For health and safety reasons, certain items cannot be returned, including:  

– Custom-made or personalized products.  

– Items marked as “Final Sale” or “Non-Returnable.”  

 

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#### How to Initiate a Return  

1. Contact our Customer Service team at support@coolerservice.com or call Your Phone Number to request a return authorization.  

2. Pack the item securely in its original packaging, including all tags and accessories.  

3. Include the return form (if provided) or write your order number on the package.  

4. Ship the item to the address provided by our team.  

 

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#### Refund Process  

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved:  

– Refunds will be processed to the original payment method within 5-10 business days.  

– Shipping costs are non-refundable unless the return is due to an error on our part (e.g., wrong item shipped).  

 

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#### Exchanges  

If you need a different size or color, we offer hassle-free exchanges. Simply follow the return process and indicate your preference for an exchange. We’ll ship the replacement item as soon as the return is received.  

 

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#### Damaged or Defective Items  

If you receive a damaged or defective item, please contact us immediately, and we’ll arrange a replacement or refund at no additional cost.  

 

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#### Contact Us  

For any questions or assistance with returns and refunds, please reach out to us:  

– Email: support@coolerservice.com  

– Phone: Your Phone Number  

– Hours: Your Business Hours  

 

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Thank you for choosing CoolerService! We’re committed to ensuring your shopping experience is seamless and enjoyable.